Frequently Asked Questions

A personal health record, otherwise known as a PHR, is a health record whereby the patient or user maintains their own health data and information.

The Lifecard app allows you to track your critical measurements and observations, safely store your medical history (including allergies, procedures and medicines) and also access health summaries, results, and letters submitted to your Lifecard by your healthcare team.

Your GP can send results directly to your Lifecard if they use an interoperable secure messaging vendor (ReferralNet or Argus), or you can simply add the measurements in or take a photo of your results and save to your Lifecard for storage.

Yes, you can easily export your Lifecard to a PDF.

Lifecard is available for download on the Apple App Store and Google Play. You can also use the web browser version on your desktop or laptop.

You can register with just your name and email, however we suggest inputting your Medicare number, date of birth and mobile number to get the most out of Lifecard.

Yes, you can share your record with other Lifecard users so that they have the information in case of an emergency. You can also export your record if you need to. However, we suggest that you put your emergency information into Apple Health or Google Fit so that it can be accessed without unlocking your phone.

Currently, Lifecard does not automatically link to any other devices. However, we are working towards integrating with Apple Health. This means any device that syncs with these applications will also be able to add data to your Lifecard (via Apple).

You can record, and track over 80,000 different data types. The data ranges from blood glucose measurements, fitness-based records and blood pressure measurements to clinical measurements such as pathology results. You can search for your usual measurements and observations via your dashboard.

Lifecard can also keep track of medications (prescription, over-the-counter and vitamin supplements), medical procedure history and allergies.

Lifecard is your Personal Health Record. Providing you with a single app to store your entire medical record, it enables a shared care approach where both you and your medical practitioners can add to and view your health record. Lifecard also allows you to easily manage your family’s health records from a single application.

Lifecard’s ability to store data from multiple sources and its health record functionality means that it is highly suitable for managing health conditions.

Lifecard is beneficial in supporting the management of short term or ongoing health conditions such as:

• Diabetes
• Asthma
• Cardiovascular Disease
• Hypertension (High Blood Pressure)
• High Cholesterol
• Auto immune diseases
• Gastrointestinal diseases
• Muscle Rehabilitation
• Pregnancy

Yes, you can either create sub accounts for your children off your own or create individual accounts for each member of the family and enable the sharing of information.

Yes, you can restrict what information you share and also how long you want to share it.

My Health Record is an online summary of your health information. Visit the My Health Record website to find out more.

Lifecard collects additional data to what the My Health Record does, it can store your results atomically (not static) so that you can track key observations and measurements over time.

All data entered into the database is encrypted and stored in an Australian data centre. We also comply with the Australian Privacy Act

See here for more info Lifecard Data Security

To check if you have subscribed to one of the paid modules you can follow these steps:

• Log in via https://app.lifecard.com
• Click on the marketplace option in the top right of the screen (the orange icon with the shopping cart)

If you have in fact subscribed to one of the additional modules there will be a tick on the modules (like the screenshot below)

To cancel any subscription:

• Click on the marketplace module you have subscribed to
• Click Cancel subscription (screenshot below)
• Click continue

Keep in mind you can remove the paid modules, and still keep your free account in Lifecard to have all your health information in the one, easy to use app for your convenience.

you may have previously registered an account to complete an online pre-admission or pre-registration form via a patient portal prior to your appointment, or you have previously registered an account to book online, undertake a video consultation with your healthcare provider or registered as a business on the HotHealth platform.  In doing so, you were automatically assigned a Lifecard Health Record account so that you can manage your health after your consultation, appointment or visit to the hospital or clinic

To access a specific module you have subscribed to follow these steps;

Login to the Lifecard app, hit the menu bar (the three horizontal lines) located on the top left of your screen and scroll down to the dashboard you want to access, for example; Chronic Care>Diabetes.

This process is pictured here: How To access Dashboard and set Home screen

Lifecard Patient Portal is an online portal for you to easily fill out forms prior to you visiting your hospital and clinic.

That’s okay. You can save your form and complete it at another time from any device.

The allergies and medications you record in your online form will be saved to your Lifecard Record for your convenience. The complete form will also be saved to your Lifecard for your reference in the future.

You can switch off the ‘sync’ to Lifecard feature. Your Lifecard login will remain so that you can access your past hospital and clinic forms, however the information you record on the patient portal will not be saved to your Lifecard account. Note, you will have to re-enter all of your medications and allergies next form you do for the hospital or clinic.